LRC's Mission
"To provide the best possible debt recovery service to our clients, using the skills and experience of well trained and highly motivated staff together with cutting edge technology. To exceed expectations in respect of quality and speed of service and thereby to achieve the maximum net return on our clients’ behalf".
History
Formed in 2002 as a management buy out, Legal Recoveries & Collections Ltd has years of experience creating effective, low cost bespoke debt recovery solutions for a large number of clients in both the public and private sector. Our clients are from a wide range of industries including, Higher Education, Healthcare, Veterinary, Professional Services.
So whatever the size or value of debt, or the stage you've reached with it, we can create quick, professional, low cost solutions to meet your current and future needs.
Legal Practice Status
Since 1st October 2015, we have been regulated by the Solicitors Regulation Authority (SRA) as an ABS (Alternative Business Structure). This enables us to handle the entire debt recovery process in-house, all under one roof, from pre-legal collections through to legal actions and enforcement. We are one of the first Debt Collection Agencies (DCA) to achieve this status and this significantly enhances our overall offering and sets us apart from the majority of our competitors.
LRC's Directors and Managers
Andrew Newsome
Managing Director
Claire Stocks
Compliance Director
Rachel Rowbotham
Operations / Client Services Director
Tracey Robinson
Finance Director
Andrea Nicholls
Client Serivces Manager
Clair Hickling-Screen
Compliance & Audit Officer
Regulation and Compliance
A key focus for Legal Recoveries & Collections Ltd (LRC) is the regulatory and compliance arena. By collecting in a compliant and ethical manner, the reputation of our clients is protected. It also ensures any future relationship with your customer is protected.
- Since obtaining our Alternative Business Structure (ABS) status on 1st October 2015, we have been regulated as a debt recovery legal practice by the Solicitors Regulation Authority (SRA).
- Legal Recoveries & Collections Ltd (LRC) are members of the Credit Services Association (CSA) which is the trade body of the debt collection industry and ensures a strict code of conduct is adhered to by all members.
- All LRC case officers have passed the CAI (Collector Accreditation Initiative) test run by the Credit Services Association (CSA). They are tested individually and annually on the legislative framework and regulatory environment in which the debt industry works and have been classified as having the correct attributes and skills to be a professional collector.
- LRC has ISO9001 accreditation, which means that LRC has been recognised, by an external body, as having a robust quality management system that is focused on delivering client satisfaction and setting high standards in internal business processes and working practices.
Testimonials
Royal Veterinary College
It is always possible to get hold of a person to discuss a particular case. Our Staff have found LRC employees to be helpful, friendly and quick to respond to any queries.
Leeds Beckett University
Overall, I think LRC provide us with a very good service. We have been with them for over 13 years now and to some extent this tells its own story. I would not have any qualms about recommending them to another University.
Oasis Dental Care
Having engaged the services of Legal Recoveries and Collections across a number of NHS sectors I continue to be impressed with their friendly and professional service. This coupled with a can do attitude, bespoke collection strategies and cutting edge systems it has been a pleasure working with them over the past five years
James Paget University Hospitals
We have worked with LRC for about 9 years now and throughout this time they have provided us with good customer service and are always prepared to go that extra mile. Their recent gaining of 'law firm' status enables them to now handle the entire debt recovery process for us from pre-legal collections, through to legal proceedings and enforcement therefore ensuring continuity.